Returns Policy


Return Verification:

Send us an email with the order number, the product(s) that you would like to return and indicate the return reason.

Re-Pack with Original Labels:

Re-pack the item(s) in the original packaging and ensure that all the labels are attached. The item(s) should be in good conditions and unused.

Re-Ship Back to Us:

Ship the package back to NOBASIC. We will provide you the address of our closest fulfilment centre.


Once we receive the product(s) we will process the return and arrange for exchange product(s) or refund the money.

Terms & Condition for Exchanges/Returns:

• Product can be exchanged/returned within 30 Calendar Days.
• All the tags and labels should be returned with the package. The item(s) must be in good conditions and unused.
• In case you require an exchange and your desired product is not available we will refund you.
• The return delivery charge will be refunded to you in full only in case of product defects.
• In case you want to shop again with us we will credit you Reward Points to subsidise your Return Expenses.
• We process returns within 5 business days from the day we receive the parcel.
• If you have any concern, please email us at