Returns & Exchanges

It's unfortunate to hear that you would want to return or exchange the item but rest assured that we will be for you all the way.

Just follow this 4R guide and ensure a smooth process!

Return Verification: Send us an email with the order number, the product(s) that you would like to return, and the reason why you are returning it/them.

Re-Pack with Original Labels: Re-pack the item(s) in its original packaging and ensure that all the labels are attached. Make sure that the item(s) should be unused and in pristine condition.

Re-Ship Back to Us: Re-ship the package back to NOBASIC. After you’ve sent us an e-mail we will provide you the address of our closest fulfillment centre.

Refund/Exchange: Once we receive the product(s), we will process the return and arrange for exchange product(s) and/or refund the money.

Terms & Conditions:

  • Product can be exchanged or returned within 30 calendar days from order date.
  • All the tags and labels should be returned with the package.
  • The item(s) must be in good conditions and unused.
  • In case you require an exchange and your desired product is not available we will refund you.
  • The return delivery charge will be refunded to you in full only in case of product defects.
  • In case you want to shop again with us we will credit you Reward Points to subsidize your return expenses.
  • We process returns within 5 business days from the day we receive the parcel.
  • If you have any concern, please email us at